Monday, December 17, 2012

Video: Klim Warranty & Repair

In July of 2012 I had the opportunity to ride over 4,000 miles to Idaho and back on my F800GS. Upon arriving at Klim headquarters in Rigby, Idaho, I met with Brand Manager, Jayson Wickencamp, for a tour of their facility. Jayson was kind enough to explain Klim's warranty process in the video I shot just outside of their inspection and repair area.

We carry the complete line of Klim Technical Apparel and Gear at We've ridden thousands of miles through deserts, mountains and highways in their products and we can attest to their durability, comfort and protective properties as one of the best options on the market today.

Here is Klim's complete warranty (at the time of this post) for your convenience. Please feel to contact us with any questions. We will always be happy to assist you with any issues you have with anything you buy from us.

We warrant *every product we make to be free of manufacturer defects for the **lifetime of the product. Additionally, all KLIM GORE-TEX® products are GUARANTEED TO KEEP YOU DRY® for the **lifetime of the product. If these products fail due to a manufacturing or material defect, we will repair the product without charge, or replace it at our discretion. This warranty is not transferable. Product must be registered with KLIM (at to receive warranty coverage. 
* KLIM BOOTS are warranted against defects in materials and workmanship for one [1] year from the date of purchase. Aggressive running boards will accelerate the wear and tear on the soles of the boots. This is considered normal wear and tear. General warranty terms apply. 
* The KLIM F4 HELMET is warranted against defects in materials and workmanship for five [5] years from the date of purchase. General warranty terms apply.
* KLIM GOGGLES are warranted against defects in materials and workmanship for one [1] year from the date of purchase. Scratches are not covered under this warranty. General warranty terms apply. 
** The lifetime of a product unfortunately does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations or use for a purpose other than which the product designed will void the lifetime warranty of even if the warranty issue is not related to these damages. 
Warranty Freight Costs 
1. Please be sure to ship the package with a carrier that can provide tracking and insurance. Freight costs to transfer warranty claims to KLIM for evaluation are the responsibility of the party making the claim. KLIM assumes no responsibility for products during shipment from the party to our Warranty Department. Shipping charges are not refundable.
2. KLIM will pay return freight costs for repair or replacement items that have been approved for coverage under the warranty policy or the return of uncovered items. 

Solo Moto's 2011 Husqvarna TE310

We have a new addition to the stable, a 2011 Husqvarna TE310. This is a fuel injected, street legal dirt bike that is one of the lightest, most nimble motorcycles in its class. I say 'street legal dirt bike' because you really aren't going to want to do any touring on this thing. Short paved routes in between trails is all that plate is for. A KLR650 is like a Goldwing compared to the TE. This is an off-road machine with a license plate, which comes in very handy here in California where off-highway vehicles and OHV riding areas are experiencing more and more restrictions.

The TE310 is exactly what I was looking for: light, nimble, and plenty of low-to-mid power compared to a 250. Husqvarna developed the 310 in 2011 off of the 250cc platform rather than downsizing the 450 as they'd done before. This lightened up the bike a little which is always a good thing. The extra torque you get with the 310 over a 250 also allows you to be a little lazier with your gear selection since there's plenty of power to pull you through. I've never owned a 250cc four-stroke for that very reason. I had previously opted for the 450cc motocross platform for my off-road riding until now. I'm a medium sized rider at 5'8", 162lbs, so a 450 had the tendency to throw me around if I wasn't careful.

The Rowher Flats Breakfast Club was in full effect in the weeks after I bought the 310 so I picked a day and raced out to Canyon Country at the crack of dawn. I met up with the usual suspects and we took off towards the hills into the best single track the area had to offer. I was having fun as soon as the tires hit the trail! The trails were tight, and at times quite steep with difficult step-ups hiding around blind 180-degree turns. I hadn't ridden like this in years! The TE was amazing, of course, but so were the guys I was riding with so the pace for the day was perfect. 

We followed the tight switchbacks all the way up and rested in the shade under the low hanging tree branches at the top of the hill. It felt more like a mountain. After a brief intermission we proceeded to ride down the other side of the range to rest once again in the shade under the trees at the bottom. I was starting to see a pattern by this point. There was a nice cool running stream in the bush nearby so I washed my face and talked with the fellas before mounting up and heading back up the way we came. After a brisk ride back to the staging area I called it a day. I'll be back for sure.


So far, the TE310 fits the bill for what I wanted. I'll post up with some of the upgrades I've been making at a later date...


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